Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read our shipping policy below.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email followed by a shipping confirmation with tracking details once your order has been dispatched.

Shipping Time

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 4–7 business days
Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value.
We may offer free shipping on eligible orders during promotional periods or above a specified minimum purchase amount.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable). You can use this tracking number to monitor your shipment's status.

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

If no one is available to receive the package, the courier may attempt redelivery or contact you for further instructions.

Delayed or Lost Shipments

While we work with reliable courier partners, occasional delays may occur. If your order has not arrived within the estimated delivery time, please contact us, and we will assist in tracking your shipment.

If a shipment is confirmed as lost by the courier, we will arrange a replacement or issue a refund, as applicable.

International Shipping

Currently, we do not offer international shipping.

If international shipping is available, customs duties, taxes, and import fees are the responsibility of the customer unless otherwise stated.

Damaged Packages

If your package arrives visibly damaged, please take photos before opening it and contact us within 48 hours of delivery. We will review the issue and provide an appropriate resolution.